PRIVACY POLICY

1. Information We Collect

When you visit our website, we collect certain information to enhance your shopping experience and process your orders. The data we collect includes:

A. Information You Provide Directly

  • Personal Information: Name, email address, phone number, billing and shipping addresses.
  • Account Details: If you create an account, we collect your login credentials and preferences.
  • Order Information: Purchased items, payment details, and transaction history.
  • Customer Support Data: Any messages or inquiries you send us.

B. Information Collected Automatically

When you browse our store, Shopify automatically collects:

  • Device Information: IP address, browser type, and operating system.
  • Website Activity: Pages visited, time spent on pages, and interactions with our site.
  • Cookies & Tracking Technologies: Shopify, Google Analytics, and Facebook Pixel track usage patterns for marketing and analytics.

C. Payment Information

We do not store credit card details. Payments are securely processed via Shopify Payments, PayPal, and Stripe, which comply with PCI-DSS security standards.

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders, including shipping and customer support.
  • Improve our website experience and personalize content.
  • Send marketing emails and promotions (only with your consent).
  • Monitor website performance through analytics tools.
  • Prevent fraud, security breaches, and unauthorized access.

You can opt out of marketing emails anytime using the unsubscribe link in our emails.

3. Sharing Your Information

We share your data only when necessary:

  • Shopify: Our e-commerce platform hosts our store and processes payments securely.
  • Shipping Partners (DHL, UPS, etc.): To deliver your orders.
  • Analytics & Marketing (Google Analytics, Facebook Ads, etc.): To improve our marketing efforts.
  • Legal Compliance: We may disclose data if required by law.

We do not sell or rent your personal information to third parties.

4. Cookies & Tracking Technologies

We use cookies to enhance user experience and analyze website performance. You can manage cookie preferences through your browser settings.

  • Essential Cookies: Necessary for website functionality (e.g., shopping cart).
  • Performance Cookies: Help us understand site usage (Google Analytics).
  • Marketing Cookies: Used for targeted advertising (Facebook Pixel, Google Ads).

By continuing to use our website, you accept our use of cookies.

5. Your Rights (GDPR & CCPA Compliance)

Depending on your location, you have rights over your personal data:

  • Access & Portability: Request a copy of your data.
  • Correction: Update or correct inaccurate data.
  • Deletion ("Right to be Forgotten"): Request data removal.
  • Marketing Opt-Out: Unsubscribe from promotional emails.

To exercise your rights, contact us at info@productionfiles.com. We process requests within 30 days.

6. Data Security

We take strong security measures, including:

  • SSL encryption for secure transactions.
  • Shopify's built-in security for fraud prevention.
  • Limited access to personal data by authorized personnel only.

However, no online transmission is 100% secure. Please take precautions when sharing sensitive information.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., Instagram, Facebook). We are not responsible for their privacy practices. Please review their policies before providing any personal data.

8. Policy Updates

We may update this Privacy Policy as needed. The latest version will always be posted here. If changes significantly affect how we use your data, we will notify you via email.

9. Contact Us

For any privacy-related questions or data requests, contact us:

Email: info@productionfiles.com

Company: Production Files S.L.

Website:www.productionfiles.com